Explore Legal rules before account access
Our Legal position starts with jurisdiction: account access depends on local law, and we apply that condition when you create, use or request changes to an account. We may ask for phone verification before access, then keep records needed to match account activity with wallet status
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and payment checks. DANA, OVO, GoPay, QRIS, bank transfer and virtual account entries can appear in those records because they help us trace a deposit or withdrawal request. A policy question should include your account contact and the relevant date, without sending a password or one-time
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code. We assess requests through the contact route shown in your account area and explain any required next step.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.